Returns & Exchanges
At Gaia Herbs, we stand behind the quality of our herbal supplements and want you to be fully satisfied with your purchase. If you are not happy with your order, you may return products within 45 days of purchase for a full refund or exchange.
Contact Support
Reach out to our Customer Service team via email or phone to initiate your return and receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product seals are intact if possible, and include a copy of your packing slip.
Ship the Product
Affix the provided shipping label or address the package to our North Carolina distribution center and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing